TERMS OF USE

Welcome to Pens & Pages. By accessing or using our website, services, or engaging with our team, you agree to comply with and be bound by the following Terms of Use. If you do not agree with these terms, please do not use our website or services.

  1. Use of Services

Pens & Pages provides custom publishing services, including ghostwriting, editing, design, publishing, and marketing. By using our services, you agree to:

  • Provide accurate and complete information.
  • Not use our services for illegal or unethical purposes.
  • Respect deadlines, feedback cycles, and communication protocols.

 

  1. Client Responsibilities

Clients are expected to:

  • Review and approve deliverables in a timely manner.
  • Provide clear feedback, materials, and approvals when requested.
  • Pay according to the agreed-upon schedule and plan.
  • Maintain professional communication with all team members.
  • Delays or quality issues due to lack of client input will not be our responsibility.

 

  1. Intellectual Property & Ownership
  • Clients retain full ownership rights to all final content, designs, and published materials upon full payment.
  • Pens & Pages may use generic project summaries or visuals for portfolio and marketing purposes, unless a formal NDA is signed.
  • Any unauthorized use, redistribution, or reselling of partial drafts or materials before final payment is prohibited.

 

  1. Payments & Billing
  • All fees and pricing are outlined in project proposals or invoices.
  • Milestone or installment-based payment models apply to most projects.
  • Delayed payments may result in paused services or termination of the agreement.
  • Refer to our Refund & Chargeback Policy for complete terms.

 

  1. Prohibited Conduct

You agree not to:

  • Misrepresent your identity or your book’s originality.
  • Attempt to exploit, hack, or misuse our systems or team.
  • Harass, threaten, or abuse staff or writers.
  • Violating these terms may result in immediate project termination with no refund.

 

  1. Confidentiality

All shared materials, manuscript ideas, and personal information are treated as confidential and will not be disclosed or shared without your written consent.

 

  1. Service Limitations

Pens & Pages guarantees high-quality service, but we do not guarantee:

  • Bestseller rankings, specific sales numbers, or media placements
  • Exact match with traditional publishing outcomes

 

  1. Limitation of Liability

Pens & Pages and its affiliates are not liable for:

  • Any damages resulting from delays, third-party distribution issues, or platform algorithm changes.
  • Technical failures or third-party disruptions (e.g., Amazon downtime).
  • Maximum liability is limited to the amount paid by the client for the specific service in question.

 

  1. Modifications

Pens & Pages reserves the right to update or modify these Terms of Use at any time without prior notice. The most recent version will always be available on our website.

  1. Governing Law

These terms are governed by and construed in accordance with the laws of the US, and any disputes will be handled in Canadian courts unless agreed otherwise. 

Contact Us

For any questions regarding these terms, reach us at legal@pensnpages.com.